F.A.Q.

Click on the topic you want. Pre-sales questions DNS Control panel FTP Paths Email CGI/PHP/MySql/Apache Software Versions Billing SSL Sub Domains Addon Domains

Pre-sales questions Q. Will you place ads on my site? A. We will NOT place ads on your site. Q. Do you allow sites to advertise for money, on their web site? A. Yes, we allow sites to have commercial advertisements. Q. What forms of payment do you accept? A. At this time We accept PayPal. Q. Are your server's Unix, or NT? A. Our servers are Fedora i686 Q. Do you allow adult sites? A. No, Absolutely not. see our Terms Of service. Q. Is tax included with my monthly plan? A. Yes, tax is included within the price. Q. What control panel do you use and do you have a demo? A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo. Q. Can I pay monthly? A. Yes, we only work on a monthly payment basis at this time. Q. Can I host friends? A. No, but you are welcome to recommend us to your friends. Q. How long does it take to setup my account? A. Your account will be setup within 24 hours of ordering. Q. Are there any hidden costs, or setup fees? A. No Q. Do you offer telnet or shell access? A. No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs. Q. Can I password protect directories? A. Yes you can password protect directory's within CPanel. Top of Page DNS Q. How long does it take to get my domain working? A. It usually takes 24-48 hours for a domain to fully propagate. Q. What do I set my domains name server's to? A. Please read your welcome e-mail if you have lost your welcome email you can login to your client members area and recover a copy of your welcome email there if you have not deleted it. Otherwise log in to your members area and open a ticket. Top of Page Control panel Q. Do you have a manual for our control panel? A. Go to http://www.cpanel.net/docs/cp/index.html. We have "x" as the default but if you want to have the "Monsoon" style this can be arranged. Q. Where do I go to login to my control panel? A. You go to http://www.yourdomain.com/cpanel Q. How do I make sub-domains? A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains. Top of Page FTP Q. It's not letting me upload my files what's wrong? A. Make sure you are uploading to the right web directory which is the public_html folder. Q. Why doesn't my ftp password change when I change my Cpanel password? A. Please allow 24 hours for your FTP password to sync with your Cpanel password. Top of Page Paths Q. What is the path to my users files? A. The path is /home/username/public_html Q. What is the local path to perl? A. The path to perl is /usr/bin/perl Q. What is the path to curl? A. The path to curl is /usr/bin/curl Q. What is the path to sendmail? A. The path to sendmail is /usr/sbin/sendmail Top of Page E-mail Q. How do I create email accounts? A. To create an email account login to your control panel and click add/remove email account's. Q. What do I put for both incoming and outgoing mail server? A. For both incoming and outgoing mail server put mail.yourdomain.com Q. Where do I go to check my emails using my browser? A.www.yourdomain.com/webmail/ Q. How can I setup webmail to go directly to horde, or squirrel mail? A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You can now login to your cpanel and create a subdomain to go to the address you just copied. Top of Page CGI/PHP/MySql/Apache Q. None of my cgi scripts are working on the server. How do I get them to work? A. Make sure that they are chmoded to 755 Q. How do I create databases and manage them? A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page. Top of Page Software Versions Q. What version of php are you using? A. We are using version 4.4.4. Q. What version of perl are you using? A. We are using version 5.8.5. Q. What version of MySQL are you using? A. We are using version 4.1.21 - standard. Q. What version of Apache are you using? A. We are using version 1.3.37(unix). Q. What version of cpanel are you using? A. We are using version 10.9.0 release 118. Top of Page Billing Q. How do I get the 30 day money back? A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours. Note- the 30 day back guarantee applies only to your first site you host with us. Returning and/or repeat orders are not covered Q. How do I make a payment? A. All online payments are recurring. Your payment will automatically be deducted. Q. How do I stop billing? A. If you wish to close your account simply open a ticket and include username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content." Top of Page SSL Q. What is the difference between shared ssl and private ssl? A. A shared ssl displays as https//ip/~yourusername/. A private ssl would display as https://www.yourdomain.com in the address bar. Q. How do I purchase a private ssl from you and what type is it? A. Please open a ticket stating your requierment. Q. What is the path to the free shared ssl? A. The shared ssl on each site needs to be activated manually. Q. I'm going to purchase my own ssl what do I need to know? A. Our servers are Apache + Mod SSL If you require assistance to install it there will be a $30.00 installation fee. Q. How do I transfer a ssl? A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from. Top of Page Subdomains READ THIS BEFORE SETTING UP A SUBDOMAIN! To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.lowcost-webspace.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel. Q. What is a subdomain? A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. http://forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain. Top of Page Addon Domains Q. What is an addon domain? A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp. READ THIS BEFORE SETTING UP AN ADDON DOMAIN! You cannot create an addon domain if your dns hasn't propagated to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain. There are three fields cpanel asks for when creating an addon domain. 1. "New Domain Name:" You will put in the newdomain.com do not put www in the name! 2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!! 3. "Password:" fill in any password you want here. Q. Help I added an addon domain why did it say subdomain added?!!? A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain. Top of Page